Response Services
Response services provide immediate support to people facing mental health challenges and protection-related concerns. They include 24/7 helpline access,
counselling support, protection and empowerment services for survivors of violence, children in conflict with the law, and children and families in difficult
circumstances. Where needed, short-term shelter is provided through the PEMA Home to support safe reunification.
The PEMA Approach
24/7 Front Door
Provide a 24/7 front door through the 1098 helpline.
Safety and Dignity
Prioritise safety, dignity, confidentiality, and child-centred decision-making.
Case Management
Offer case management that helps people understand options
and access the right services (safety, legal, counselling, shelter).
Continuity of Care
Ensure continuity of carethrough referrals and follow-up.
Programmes under Response Services
